AI Agent PM
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- 모집기간 : 채용시까지
◈ 직무 개요
1. Product Roadmap & Alignment
- Strategic Alignment: Coordinate with Game Product, Engineering, and Operations teams prior to new feature launches or system changes to ensure the Agent is aligned with the latest Context.
- Roadmap Execution: Define the Product Roadmap to achieve key metrics (e.g., Deflection Rate, CSAT) and coordinate release schedules with development teams.
- Market & Technology Intelligence: Conduct competitive analysis on CS AI solutions and emerging LLM capabilities to inform the product strategy.
2. Agent Ops & Quality Control
- Continuous Monitoring: Monitor Agent responses in real-time to detect hallucinations and inappropriate answers. Resolve issues through Prompt/Instruction Tuning or by escalating to the appropriate teams.
- Edge Case & Safety Management: Identify unexpected user scenarios, adversarial inputs (e.g., jailbreaking attempts), and policy violations. Evaluate and strengthen safety guardrails to ensure the Agent handles unforeseen situations gracefully.
- Performance Optimization: Collaborate cross-functionally with Knowledge Base, CS Ops, Contents, and Data Teams to update Grounding Resources and address root causes of performance issues.
- Evaluation Management: Build and maintain curated evaluation sets (Golden Test Sets) covering typical user queries and edge cases. Continuously track metrics (Accuracy, Relevance, Groundedness) to ensure response consistency.
3. Data-Driven Insight & Risk Management
- Anomaly Detection: Detect sudden changes in User Query Patterns to identify potential system failures or bugs, promptly escalating them to Operation/Engineering teams.
- VOC Analysis: Surface Voice of Customer data from conversation logs to provide actionable insights that drive Product Improvement across the entire organization.
◈ 경력 요건
- Total Experience: 7+ years (with 5+ years in PM/PO roles)
- Business-Fluent English (Verbal & Written): Ability to discern subtle nuance and context in English text and apply that precision to Prompt Engineering - beyond conversational fluency.
- Hybrid Role Capability: Ability to balance the strategic planning ("Why") of a Product Owner with the execution and management ("How") of a Project Manager.
- Analytical Problem Solving: Ability to logically decompose complex issues and derive solutions based on Data.
- Technical Understanding: Working understanding of LLM Core/Application mechanisms (Token, Temperature, Context Window, CoT, Extended Thinking, Tool Calling, Grounding) and Prompt Engineering techniques.
[우대조건]
- Experience or understanding of the iGaming or Regulated Business.
- Personal interest in Poker, iGaming or game theory - helpful for building empathy with our core user persona.
- Understanding of the Customer Support Domain or experience with CS System projects.
- Experience in planning, commercializing, and operating LLM-based Conversational AI services.
- Experience building or prototyping products using Agentic Coding tools (e.g., Claude Code, Antigravity, GitHub Copilot, Cursor).
- Experience with the Salesforce Ecosystem and data analysis skills using Python/SQL.
◈ 제출 서류 및 기타
- 국문 이력서 및 자기소개서
◈ 담당 컨설턴트
- 윤성욱 / / [email protected] , 고영균 // [email protected]
4시간 전